Membership Faq
We want to make sure you have all the information you need. Here are answers to the questions we hear most often but if you don’t find what you're looking for, hit us up and we'll be happy to help you out. Let's get to it!
Yes. As a member of Flex Fitness you can use any Flex Fitness club around the country. Your 24 hour access key will work at any Flex Fitness gym and your membership information will be shared with the club you are using.
Flex Fitness has 24-hour surveillance cameras operating at all times. There are panic alarms located on the walls around the gym and in each room, including bathrooms/changing rooms for emergencies. Panic pendants are also available and can be worn around your neck for added security/safety.
Cancellation within your membership term will incur a maximum cancellation fee of $250 or 25% of your remaining balance, whichever is less. Your membership will remain active, and all due payments will continue, until the early cancellation fee and/or any amounts owing have been paid in full.
When you join Flex Fitness, you’ll receive an initial induction from a member of the team. This will help orient you to the environment and equipment. Our MyFlex app - free for all members - also provides a range of exercise programmes, information on equipment use, and tips/techniques for training.
